FlippGen Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
Contact details
hello@flippgen.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
Names and contact details
Gender
Pronoun preferences
Addresses
Date of birth
Next of kin details
Photographs or video recordings
Call recordings
Information about lifestyle, interests or personal history
Records of meetings and decisions
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We collect or use the following information to receive donations or funding and organise fundraising activities:
Names and contact details
Addresses
Payment or banking details
Tax payer information (for Gift Aid purposes)
We collect or use the following personal information for service updates or marketing purposes:
Names and contact details
Addresses
Recorded images, such as photos or videos
Records of consent, where appropriate
We collect or use the following personal information for research or archiving purposes:
Names and contact details
Addresses
Recorded images, such as photos or videos
Call recordings
Records of consent, where appropriate
We collect or use the following personal information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
We also collect or use the following information for dealing with queries, complaints or claims:
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We are collecting information on Gen Z's views so that we can benefit not only their well-being, but also improve the well-being of the next generation, Gen A.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We are collecting information on Gen Z's views so that we can benefit not only their well-being, but also improve the well-being of the next generation, Gen A.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We are collecting information on Gen Z's views so that we can benefit not only their well-being, but also improve the well-being of the next generation, Gen A.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We are collecting information on Gen Z's views so that we can benefit not only their well-being, but also improve the well-being of the next generation, Gen A.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We are collecting information on Gen Z's views so that we can benefit not only their well-being, but also improve the well-being of the next generation, Gen A.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We are collecting information on Gen Z's views so that we can benefit not only their well-being, but also improve the well-being of the next generation, Gen A.
Where we get personal information from
Directly from you
Family members or carers
Charities or voluntary sector organisations
Schools, colleges, universities or other education organisations
Publicly available sources
Councils and other public sector organisations
How long we keep information
We store your personal information for a period of 12 months, or longer, if you continue to subscribe to the FlippGen Digital Rebels or Community.
Who we share information with
Others we share personal information with
Charities and voluntary organisations
Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
22nd July 2025